Tenant Dispute Resolution Case Study
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Tenant Dispute Resolution Case Study
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Account Background
The client required tenant dispute resolution, including:

  • Identifying and segregating disputes based on the nature of the disputes
  • Assessing the scope of the dispute
  • Identifying and researching necessary documents which relate to the dispute
  • Reviewing documents and information for accuracy
  • Revising disputed invoices as necessary
  • Clarifying questions raised by tenants pertaining to all categories of expenses
Solution
RR Donnelley Global Real Estate Services provided a scalable, cost-effective solution for the client that supported this tenant dispute initiative. A team was dedicated to review the accounts receivable and address disputes with tenants. RR Donnelley addressed disputes pertaining to all categories of expenses incurred in maintenance and operational activities.

Customer Benefits
The client achieved significant savings by utilizing RR Donnelley's 24x7 scalable resource structure to meeting peak demands and quick turnaround times without sacrificing quality.

Results
RR Donnelley leveraged highly scalable cross-trained workforce to meet coverage demands during peak hours and was able to administer over 120 cases with viable resolution.

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