Insurance Certificate Administration Case Study

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Insurance Certificate Administration Case Study

Account Background
The client required an insurance certificate administration solution, including:

Reviewing tenant insurance certificates for information accuracy
Updating all required fields in the client's tracking system pertaining to the tenant insurance information
Providing notification regarding discrepancies in coverage types, coverage amounts and additional insured information

Solution
RR Donnelley Global Real Estate Services provided a scalable, cost-effective solution for the client that supported this initiative. A team was dedicated to process and review tenant insurance certificates and addressed any issues with the client.

Customer Benefits
The client achieved significant savings by utilizing RR Donnelley's 24x7 scalable resource structure. RR Donnelley was able to provide speed, accuracy and flexibility to the client.

Results
RR Donnelley leveraged a highly scalable cross-trained workforce to meet coverage demands during peak hours and was able to process insurance certificates for over 700 tenants.


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