September 2009
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India, China top earners in global BPO market 
The global information technology and business process outsourcing market will end 2009 with total revenues of $373 billion, 14.4 per cent higher than the $326 billion recorded in 2008.
India and China will remain at the top of the list, with expected revenues amounting to $48 billion and $28 billion, respectively.
14 BPO companies to hire over 3,000 workers in Clark Smart Way Of Increasing Profits By Reducing Costs
More than 3,000 new jobs will be opened up at the Clark freeport zone as a wave of business process outsourcing (BPO) firms settle in the area in the next three months, officials said yesterday.
Clark Development Corp. (CDC) assistant vice president for business development Bernardo Angeles Jr. said that at least 14 BPO companies have committed to opening 3,225 jobs, mostly for customer service representatives and call center agents.
American Honda Recognizes RR Donnelley as a Top Printing Supplier with Premier Partner Award
R.R. Donnelley & Sons Company (NASDAQ:RRD) announced today that American Honda Motor Co., Inc. President and CEO Tetsuo Iwamura presented the company's Premier Partner Award to RR Donnelley for excellence in providing American Honda with a wide variety of labels that are used in its production processes as well as the Monroney labels that are displayed on all Honda and Acura vehicles sold in the United States. RR Donnelley was one of 15 award recipients selected from 46 suppliers nominated by American Honda associates nationwide.
RR Donnelley's Global Document Solutions Launches TransPromo Audit to maximise Impact and Reduce Cost of Customer Communications
RR Donnelley's Global Document Solutions, a leading provider of outsourcing services for customer communications management announced today the launch of a TransPromo audit to help companies maximise the value of communications that they have with their customers.
TransPromo integrates marketing messages into transactional documents in a single communication. This enables companies to increase the effectiveness of their marketing communications as transactional documents such as statements and bills are more likely to be opened and read by the target audience than traditional direct mail.
World's outsourcing revenue worth US$373B
The global outsourcing market is projected to clock US$373 billion in total revenue by the end of 2009, growing 14.4 percent over 2008, according to a report released Wednesday.
In the report by Canada-based research firm XMG Global, India and China were singled out as the market's top revenue generators, pulling in revenues worth US$48 billion and US$28 billion, respectively
MNCs use India units to broker outsourcing deals
The captive units of multinational companies are being called on to play a new role by their overseas parents. As many overseas companies with captives in India are realising the benefit of outsourcing to third party IT and BPO vendors, they are using the management expertise in their captive units to broker these deals. In many cases, the final contract is between the third party vendor and the Indian captive, rather than with the multinational parent and the third party vendor. This also gives them a price advantage since it is a domestic contract.
BPO deals from Japan are seeing good traction
Business process outsourcing (BPO) firms in the country are seeing increasing demand for their services from large automotive and engineering firms in Japan. The Japanese BPO market is estimated to be worth $100 billion.
BPO jobs to reach 1 million in 2010
The booming business process outsourcing (BPO) industry in the country is expected to employ at least one million Filipinos by 2010, Malacaņang said yesterday.
"From 4,000 in 2001, the number of BPO workers reached 350,000 in 2007, spurred on in part by the country's stable economic environment and by aggressive marketing abroad by the President Arroyo," the Palace said.
Microsoft urges government to intensify anti-piracy law
Despite the government's constant effort in curbing piracy in the Philippines, Microsoft Philippines reiterates its call to intensify the implementation of anti-piracy laws here as the country remains in the piracy "watch list".
RR Donnelley and Muller Martini Reach Exclusive Agreement to Create Industry's First High Speed Inline Ink Jet Printing and Book Binding System
R.R. Donnelley & Sons Company (NASDAQ:RRD) and Muller Martini today announced an exclusive agreement to develop the first fully integrated digital ink jet press and inline binding system capable of delivering books at printing speeds of 800 feet per minute.
RR Donnelley and HP Plan to Create an Alliance to Develop Next-Generation Digital
Printing Technology
R.R. Donnelley & Sons Company (NASDAQ: RRD) and HP (NYSE: HPQ) today announced that plans have been finalized to create a technology alliance to collaborate on the development of digital printing solutions for inkjet-based digital presses.
Morgan Stanley may sell Indian back-office ops
Morgan Stanley, one of the US banks bailed out by the US government, is looking at exiting its back-office operations in India. The bank is exploring all options, including a part or full sale of its back-office unit that does IT development as well as finance and accounting-related work for the parent, said three people familiar with the development.
Part of the work is also of knowledge process outsourcing (KPO) and involves equity research, complex financial modelling and portfolio analysis.
Iloilo, Guimaras eyed as next BPO hubs
The Business Process Association of the Philippines (BPAP) is looking at Iloilo City as a new investment hub for business process outsourcing and information technology, according to its top official. In a presentation at the Iloilo-Guimaras Investment Forum Friday, BPAP CEO Oscar R. Saņez said Iloilo was third in BPAP's Top 10 Next Wave Cities, due mainly to the low cost of doing business in the province and the availability of talents.
RR Donnelley Expands Service Offering with Stake in Helium, World's Largest Collaborative Writing Community
R.R. Donnelley & Sons Company announced today that it has expanded its offering by taking a minority stake in Helium, the world's largest writing community and social publishing platform. Helium serves publishers and other content managers with cost-effective, premium local and lifestyle editorial content.
This investment reflects a natural extension of the collaborative, integrated communications solutions that we provide," said Thomas J. Quinlan III, RR Donnelley's President and Chief Executive Officer. "Helium's cost-effective model for high quality content creation expands the range of services that we provide to customers, which in turn creates more opportunities for RR Donnelley to execute premedia, printing and logistics work for them."
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