| May 2009 |
Telecom BPO revenue to touch $2bn 
Outsourcing revenues from the telecom sector in India are set to grow at a CAGR of 31% to nearly $2 bn in 2012, according to a first-of-its-kind study on the potential of the domestic BPO industry by Ernst & Young.
Tough times ahead for LPO firms
Legal process outsourcing (LPO) to India is now slowing down after the first few years of rapid growth. Business is down 20% with low-end services like online research and documentation being the worse hit. With cost of legal services in India just one-tenth of the cost in the US, industry experts says Indian LPO firms need to offer more services to stay on the growth track.
Business Outsourcing to create 40,000 jobs in Ghana in five years
A programme under which some companies in the West send their business transactions to Ghana for processing for a fee and later returned to them, known as Business Process Outsourcing (BPO), is expected to generate 40,000 jobs for people with basic skills in Information and Communications Technology (ICT) in the next five years. Presently, the first major company in BPO, Affiliated Computer Services (ACS), is providing 1,100 jobs for the youth with basic technical skills in keying in on the computer.
BPOs in RP continue to soar amid global economic slump
RP Government is banking on the business process outsourcing (BPO) sector to continue providing employment in the face of the global economic slump where at least 50,000 jobs are available annually. Amid the worldwide financial malaise, the BPO sector continues to grow in the country as the Arroyo Administration reported that today there are 400,000 BPO workers compared in 2001 when Pres.
BPOs outperform IT firms
The Business Process Outsourcing (BPO) companies in India appear to be handling the impact of the global economic crisis much better than IT firms. India's largest BPO, Genpact, posted a net income (profit) of $30 million (Rs 147 crore) in the quarter - up 52 per cent year-on-year and 60 per cent sequentially (compared with the trailing quarter).
Philippine BPO sector eyes Japan, Europe as new markets
With its main market, the United States, facing severe economic woes, the Philippine business process outsourcing (BPO) sector is looking at Japan, Europe and Australia as possible new sources of much-needed investments and revenues, the government said Wednesday.
Only 3% of law firms in UK, US offshore back-office work to India
Despite mounting cost pressures, only three per cent of law firms in the UK and the US have 'offshored' their back-office functions to Indian LPO (legal process outsourcing) vendors. And this is largely due to lack of conviction about the benefits of offshoring and concerns surrounding data security and quality of work, according to a report from research firm Valuenotes. The report is based on a survey of more than 200 law firms in the UK and the US.
India retains top BPO destination tag
India continues to be the most favoured back-office of the world, but the West Asia and North Africa region is slowly emerging as a promising offshoring destination, global management consulting firm A T Kearney says. According to A T Kearney's Global Services Location Index (GSLI), India, China and Malaysia have retained the top three spots since the last five years.
Australian banks plan to cut back IT offshoring ops to India
Top Australian banks Westpac and Commonwealth Bank plan to curb offshoring of back office and IT projects to India in an attempt to address local sentiments over a shrinking economy and rising joblessness.
Indian e-learning outsourcing biz to touch $603 mn by 2012
The e-learning outsourcing business in India is likely to grow at a rate of 15 per cent annually for the next three years to touch 603 million dollars by the end of 2012, a study says.
Philippine BPOs of US-based firms may be taxed twice under Obama proposal
Under Obama's tax plan, American business process outsourcing (BPO) companies are required to pay taxes twice - once for the locality in which it operates and the other for revenues earned abroad even if these haven't been repatriated.
RR Donnelley's Operation Named Best Buy's Top Performing Print Facility for Fiscal Year 2009
R.R. Donnelley & Sons Company announced today that its Lancaster, Pennsylvania operation has been named as Best Buy's top performing printing facility for the retailer's 2009 fiscal year.
R.R. Donnelley & Sons receives contract renewal from Air Canada
R.R. Donnelley & Sons Co., which prints magazines, catalogs and other materials, said Wednesday that it received a multiyear print management contract extension from Air Canada.
RR Donnelley Awarded Multi-Year $30 Million Contract by Medbuy Corporation
R.R. Donnelley & Sons Company (NYSE:RRD) announced today that it has been awarded a multi-year $30 million contract renewal by Medbuy Corporation. Under the terms of the agreement RR Donnelley will provide web-to-print solutions and the manufacturing, warehousing and distribution of customized healthcare facility products such as clinical and administrative forms, labels, kits, brochures, and other preprinted materials.
RR Donnelley Unveils Breakthrough Technology: Fully Variable Offset Printing
R. R. Donnelley & Sons Company (NYSE:RRD) today announced its latest imaging technology breakthrough, which combines the full variability of inkjet imaging with the speed, quality, flexibility and economics of offset materials. Developed in-house, the proprietary technology will be deployed on presses within RR Donnelley's production platform in 2010 and beyond.
KPO Market Continues To Grow In Maturity
The maturing knowledge process outsourcing (KPO) market represents a significant growth opportunity for vendors, according to a new report by Datamonitor. The report, 'Trends in Knowledge Process Outsourcing - Growth Opportunities in High-Level Processes', discusses the main players currently active in the sector, analyses how the ongoing global recession will impact on the demand for KPO services, and assesses how providers of KPO services can best position their offerings in order to take full advantage of the sector's blossoming potential.
RR Donnelley Delivers Revitalised Brand Image to the National Archives of Scotland
RR Donnelley's Global Document Solutions (GDS), a leading provider of outsourcing services for customer communications management, has crafted a refreshed brand identity for the National Archives of Scotland (NAS) after winning a three-way creative pitch for the contract.
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