| June 2009 |
More BPO firms moving to RP: KPMG 
The Philippines continues to become an attractive site for outsourcing as several business process outsourcing (BPO) firms have expressed plans to move their operations to the country. According to business advisory and auditing firm KPMG, one BPO company is even planning to provide as much as 20,000 jobs to the Philippines.
Africa could rival India as alternative for call centres - US lawmakers
Africa, it is believed, can be a much cheaper alternative to call centres in India. A report carried by the Central Chronicle says US lawmakers and think tanks believe that the continent could be a cheaper destination for call centres as against India.
China becomes top destination for global outsourcing business
According to statistics from the 2nd China International Service Outsourcing Cooperation Conference, in the first five months of this year the number of newly-established outsourcing enterprises in China stood at 1,057, bringing 246,000 job opportunities and generating a lucrative profit of 3.52 billion US dollars, a 13.2 percent increase year-on-year. The contract amount stood at 2.3 billion US dollars, with international outsourcing services taking 82.4 percent, a yearly increase of 45 percent.
RR Donnelley Printing Operation Recertified for OSHA's VPP Star Status
R.R. Donnelley & Sons Company announced today that its Roanoke, Virginia production facility has been recertified with Voluntary Protection Program (VPP) Star Status by the Occupational Safety and Health Administration (OSHA).
Global outsourcing to grow amid recession
Demand for business process outsourcing services in Western Europe and North America will continue, a recent report from research firm. Companies cutting down of costs to focus on core skills amid economic pressures brought about the global recession were among the major drivers for global outsourcing, the report said.
PEs play white knights to BPO companies
Private equity (PE) is undoing a part of US President Barack Obama's drive against outsourcing by pushing companies to send their IT and back-office operations to cheaper destinations, which has helped Indian outsourcing companies close a number of deals with pharma, manufacturing, retail and energy utility companies.
R.R. Donnelley & Sons Announces Acquisition Of Prospectus Central - Quick Facts
R.R. Donnelley & Sons Co. announced the acquisition of Prospectus Central, LLC. Prospectus Central has powered RR Donnelley's RightProspectus offering, which provides mutual fund companies, variable annuity companies, retirement product companies, broker/dealers and clearing firms with cost-effective alternatives for distributing prospectuses to investors.
India's domestic BPO to reach $6 Billion by 2012
India's domestic Business Process Outsourcing [BPO] market has grown at a rate of 50 percent over last five years and has reached $1.6 billion revenue in 2008. It has grown faster than the export BPO even though it is smaller than $11 billion BPO export market according to a survey done by Ernst and Young.
Outsourcing lens to focus Japan
Indian IT companies depend overwhelmingly on the US and European markets. Between 80 and 90 per cent of revenues is typically accounted for by just these two regions. With these markets slowing down dramatically, IT outsourcing firms are looking at new geographies for growth. One big focus is Japan, the worlds second largest economy. Japan will drive the next phase of growth for the Indian offshoring industry, says a report by Zinnov Management Consulting.
LPO Industry Drives 495% Revenue Growth in 2009 as it Responds to Increasing Legal Demands in Foreclosure and Bankruptcy Sectors
Legal Process Outsourcing (LPO) is one of the fastest growing industries today. Forrester Research, an independent technology and market research company has forecast that the LPO industry will create as many as 79,000 jobs globally by 2015. Even a small fraction of the US Census Bureaus estimated $184 billion in revenues generated by the US legal services industry would translate into huge business growth and job creation for LPO providers.
Concerns about data security, quality curbing growth
Although the legal process outsourcing business in the country is showing steady growth, concerns about data security and the quality of work delivered, among others, are stymieing the further offshoring of work by law firms in the US and UK. The findings have been reported in a survey report, Legal services outsourcing: What do law firms think?'. Released by consulting and research firm ValueNotes Research, the survey reveals that less than 3 per cent of the respondents had any past experience of offshoring legal services.
LPOs to yield $640 Million by 2011
Legal Process Outsourcing (LPO) is a growing business segment and is expected to generate an income of $640 million by the year 2011. The industry is also expected to be the fastest growing outsourcing business, according to a report released by the research agency.
Eastern Europe finds favour with Indian BPO companies
Exploring new unploughed terrains, Indian BPO companies are now shifting their focus to Continental Europe for a change. Although Europe accounted for just 11% of India's BPO revenue in 2008, Eastern Europe has gained favour with Indian companies which are looking to tap the specialised skills available there and address the growing outsourcing needs in Continental Europe.
Ghana climbs BPO rankings
After seven years of driving IT projects, Ghana has reaped the benefits, according to a study by AT Kearney, reports Computer World Kenya. The report, titled the '2009 AT Kearney global services location index', ranked countries for their ability to handle business process outsourcing (BPO). While India led the rankings globally, Ghana had the top overall ranking in sub-Saharan Africa, though in terms of actual BPO revenue, SA is still the continent's leader.
Northern Ireland gains popularity as a global IT and BPO destination in the recent surveys
Northern Ireland, one of the four constituent countries within the United Kingdom, has emerged as an attractive investment destination for the global IT, BPO and knowledge-processing industries. According to A.T. Kearney's Global Services Location Index (GSLI), a ranking of the 50 leading outsourcing destinations, Northern Ireland's capital city Belfast was used as a cost/quality benchmark for the United Kingdom, has been ranked 31st for the 2009 survey.
BPO industry medium-to-long term outlook positive
The slowdown-hit business process outsourcing industry is likely to face better times in the medium-to-long term and the downturn gives opportunities for Indian firms to acquire businesses abroad, industry officials said on Monday.
'Significant increase' predicted for legal outsourcing
Offshore legal support services will see a major increase in their work volumes as they mature, predicts a new report, Legal Services Outsourcing: What Do Law Firms Think? Conducted by business intelligence provider ValueNotes. One of only two quoted sources on legal process outsourcing (LPO) market size. The study indicates that law firms are becoming more familiar with the sector as they work to offset costs.
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