| February 2009 |
RR Donnelley beats creative agencies to win Archives contract 
The National Archives of Scotland has awarded the contract to overhaul its corporate identity to print management giant RR Donnelley.
Uptime Institute Announces Global Green 100 List
R.R. Donnelley & Sons Company listed among the Global Green 100. The Uptime Institute announced its Global Green 100 list, which highlights significant energy efficiency achievements of global corporations operating major data centers.
KPO not hit by global downturn
Knowledge Processing Outsourcing (KPO), over which India's holds the sway with a potential 12 billion dollar market by 2010, is expected to grow despite global recession and the country could maintain its leadership in the KPO sector with stable government policies.
BPO providers set for consolidation, report says
One quarter of the top 20 BPO (business process outsourcing) providers will cease to exist as separate entities by 2012, as a wave of consolidation sweeps the industry, a new report from Gartner has predicted.
Bagging new BPO deals a challenge
Although the business process outsourcing (BPO) industry may benefit from the economic crisis as more companies seek to cut costs, the sector will nevertheless take a hit as it strives to bag new business contracts.
RR Donnelley Secures Scottish Parliament Contract Extension For Document Management Services
RR Donnelley's Global Document Solutions (GDS), a leading provider of outsourcing services for customer communications management, has been awarded a contract extension by Scottish Parliament to deliver a print and electronic publishing service for all official documents.
Outsourcing firms look to India for growth
With Western companies slashing budgets and putting decisions on hold, outsourcing companies in India and abroad are turning to the Indian market - long ignored because of its small size - as a source of future growth.
Outsourcing must to remain competitive
The slowing economy could create additional opportunities for the global sourcing industry despite companies being compelled to revisit their spending budgets, notes software body Nasscom's Strategic Review 2009 report. The advantages of global sourcing, the report argues, will help organizations tide over tough times and maintain competitiveness.
BPO Services in Brazil Go Beyond Cost-cutting Considerations Finds Frost & Sullivan
Business process outsourcing (BPO) in Brazil has picked up momentum in recent years, offering a compelling business case for companies hoping to reduce operating costs, enhance quality, and redeploy resources for core activities.
Philippine outsourcing to grow over 20% in 2009
The Philippines' business process outsourcing (BPO) industry will remain bullish this year despite the global economic crisis that has slowed down most of the country's major industries, industry leaders and experts said.
Top 10 outsourcing trends for 2009
Despite the uncertain global economic situation, Tholons, an advisory, investment and research firm for the IT/BPO/KPO industry, maintains that the long term demand for outsourcing will remain unchanged. Though with reduced IT budgets, clients will tend to be more selective and demanding while negotiating service level agreements. This was announced while unveiling the trends in the IT/BPO/KPO sector for 2009.
Nasscom may debar unethical member companies
Nasscom, the apex association for IT and BPO industry in India, on Wednesday said that it is considering forming a code of ethics for corporate governance applicable on its members.
Nasscom lowers FY09 IT-BPO export target
According to NASSCOM, the Indian IT-BPO industry will continue to be a net hirer with a focus on value creation. It will create direct employment of 2.23 million and indirect job creation at about 8 million.
India's Outsourcing Revenue Will Grow More Slowly
India's outsourcing revenue is likely to grow more slowly as a result of the global economic downturn, according to a local trade body. The country's export revenue is expected to reach about US$47 billion, after showing growth of 16 to 17 percent, the National Association of Software and Service Companies (Nasscom) said on Wednesday.
Satyam to mull on buyout offers, decision soon
According to a company source, the two-day board meeting, beginning on Wednesday, will consider six to seven buyout offers and discuss the company's short-term funding requirements. Though Satyam has received proposals from both domestic and foreign players, the board may give preference to a local entity. In this regard, Satyam has appointed Goldman Sachs and Avendus, an Indian investment bank, to identify strategic investors and obtain expressions of interest.
RR Donnelley Enhances CustomPointŪ System with Powerful Direct Mail Capabilities
R. R. Donnelley & Sons Company (NYSE:RRD) today announced that it has enhanced its leading CustomPoint system with a new suite of direct mail capabilities. CustomPoint's enhanced functionality delivers a powerful combination of online prospecting resources, digital printing, on-demand fulfillment and campaign management capabilities onto customers' desktops.
BPOs in India, Philippines to become less talkative
As the BPO market evolves, an Everest research study forecasts that 90% of future BPO opportunity to derive from non-voice BPO functions. Given this significant market potential, non-voice BPO represents an attractive opportunity segment, and will be key to the future growth of the Philippines' BPO market.
'China Unlikely to Overtake India in Outsourcing'
China is unlikely to overtake India in outsourcing business anytime soon and it would take not one country but a lot of small ones to knock it off the top, according to a US expert. "China is pretty far behind India and even places like the Philippines and Eastern Europe. It's largely due to a language problem," said Robert Kennedy, author of The Services Shift, a new book on off-shoring in an interview.
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