| January 2009 |
BPO growth in 2009 similar to 2008 
Amid a looming economic slowdown in the Philippines for 2009, the business process outsourcing (BPO) industry is expected to remain strong. However, growth will be as big as 2008, an official of the Commission on Information and Communications Technology (CICT) said.
Trends for global outsourcing in '09: Tholons
Tholons, an advisory, investments and research firm for IT/BPO/KPO services globalization, predicts the following top 10 trends that will shape global outsourcing in 2009.
Legal outsourcing to deliver 'historical legacy'
Legal process outsourcing (LPO) is poised to fulfill the legacy of landmark global communities such as the Commonwealth, says Mark Kobayashi-Hillary, author and director of UK trade group the National Outsourcing Association (NOA).
BPO firms in Philippines looking at windfall from Satyam scandal
With a billion dollar revenue fraud dealing the Indian IT sector a body blow, BPO firms in the Philippines are hoping to make capital by getting some of the business from the West. "The Philippines is in a superb position to capture whatever outsourcing business that India stands to lose on account of Satyam's troubles," said Santiago, chairperson of the House of Representatives information and communications technology committee.
India to remain world's back office
India is likely to retain its tag as the back office of the world for the time being, but the country is expected to face competition from its neighbor China in the long run. India at present is in a comfortable position as the share of IT and IT-based services in China's export revenues comes to only just above three per cent, compared to over 26 per cent in India, but China should not be underestimated in this sphere, reports The Hindu Business Line.
Outsourcing will continue to grow in 2009 despite economic slowdown - Gartner
Although things look gloomy for the larger global economy, the outsourcing market represents a dichotomy: on the downside, organizations' cost-cutting outsourcing strategies may negatively impact market growth, but at the same time, the upside is that outsourcing will be adopted by more organizations to help them work through financial and competitive challenges," says Allie Young, vice-president and distinguished analyst at Gartner.
South Africa: The next legal outsourcing hub?
India faces some competition to hold onto its status as the world centre for legal process outsourcing (LPO), with South Africa quickly emerging as an alternative LPO hub.
BPO sector awaits the Obama call
Over the past decade, the $800-bn global technology services sourcing business has found new destinations, India being the largest. Hit by slowing demand for their services, Indian outsourcing firms could also face new challenges dictated by policy directives from US President Barack Obama. However, the industry remains optimistic that it will find new opportunities as its business model is too compelling to be impacted by political moves.
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