Our business growth must be client-centric — in the investments we make, who we hire, how we train our employees, where we are located, and what solutions we deliver, as well as how we measure you satisfaction with our performance.

To us, it’s not enough to just focus on the client. We want to be known for our “Client First Always” culture. It means:

• Hearing you before you call, as we’ve done with our resources and tools
• Continuously offering flexibility and options that help you work the way you want to, like with NET.work, NET.distro and our conference room technology
• Making the effort to know you, your company and your transaction
• Making your job – which isn’t easy – as simple as possible
• Being right there to help save you time, as we’ve done with deal management teams

It means everywhere, every time, and every need – ALWAYS.

Leading Edge Reputation

Our capabilities, technology, service and people have made us:

• America’s most admired printing company for three consecutive years (Fortune Magazine)
• The inaugural winner of the American Business Award for Best Overall Company (American Business Awards)
• Top 10 to Top 100 rankings of all US companies for manufacturing, technology, network innovation and Internet technology (PC Week)
• Number one ranking for technology innovation in printing and publishing and in the top 100 for IT innovation (Information Week)

State of the Art Service Centers and Conference Rooms

RR Donnelley — spanning 42 countries and 6 continents to reach the world's financial centers — brings you the power of the world with the comfort of your own community. Around the world, we make it easier for you to get your work done with our:

• Convenient locations
• Best-in-class conference room facilities supported by world-class hospitality and state-of-the-art technology
• A partner you know and recognize – and who knows and recognizes you
• Instantaneous connection with every RR Donnelley service and manufacturing facility worldwide
• Expert and experienced deal management

We invite you to stop by any of our service centers in Asia, Canada, Europe, Latin America or the US.

Continuous Improvement Methodology

We are the only financial printer that incorporates continuous improvement and Six Sigma methodology throughout its operations and services functions.

Our model for continuous improvement was developed to focus on four key areas of improvement. The model conceptualizes the direction our company is taking in order to provide greater benefits to our clients, our employees and our shareholders. Following this model, we:

• Energize our programs by focusing our resources and efforts on the most critical processes and programs
• Standardize through greater process understanding and the application of variability reduction programs
• Optimize our performance by uncovering breakthrough process improvements
• Maximize our performance by leading the industry in technological innovation and setting the standard for others

Continuous improvement — because you can never be too good for your clients, employees and shareholders.

Resources and Tools

Corporate counsels, officers and directors. Securities lawyers. Investment bankers. Accounting firms. We partner with our clients to make it easier for them to get their work done — so they can focus on where they add value.

One of the ways we partner with our clients is through timely, pertinent and valuable information and analysis on SEC “hot topics.” Throughout the year we offer our:

• RealCorporateLawyer.com where in addition to its in-depth information and analysis you’ll find daily SEC briefings, breaking news and a monthly E-zine
• SEC 'Hot Topics' teleconferences for CLE/CPE credits from the comfort of your office of subjects of immediate and vital interest.
• SEC 'Hot Topics' seminars feature the SEC’s presence along with a distinguished, expert panel and valuable course materials in a city near you.
• Reference publications give you desk top access to rules, regulations and interpretations for the type of deal you may be working on.